2024 Shopify Taiwan Payment, Logistics, and Invoices Overview

Since 2019, Ako has been organizing Shopify Meetups in Taiwan to assist Taiwanese brands in transitioning and migrating to Shopify. During this time, we discovered many merchants faced challenges with localizing their financial and logistical needs, as there were no available solutions tailored specifically for Taiwanese merchants.

In recent years, with the support and investment from various payment companies, there are now four Taiwanese payment companies capable of providing diverse integration services for Shopify.

For logistics, Akohub / AkoCommerce solutions help Taiwanese merchants integrate logistics for convenience store pickup and automatic electronic invoicing processes for their Shopify shops, helping local Shopify brands and entrepreneurs streamline their previous complex order fulfillment processes in the domestic market.

Whether you have 20+ years of experience as an e-commerce veteran or a newcomer to the e-commerce scene, knowing 'how to collect payments' and 'how to fulfill orders,' are essential pieces of knowledge to grasp from day one of operating an e-commerce business. This article aims to provide a brief introduction to Shopify's solutions for financial and logistical needs in Taiwan, giving everyone a more comprehensive understanding.

1. 2024 Shopify Taiwan Payment, Logistics, and Invoice Summary Table

Updated on 2024.1.30

If you wish to start applying for the integration of Shopify's payments, logistics, or invoice services, you can leave your information, and we can further assist you. If you have any issues with your Shopify website setup, you can also schedule a consultation with us.

Appendix*
(a.) Mega Bank, Bank of Taiwan, Land Bank , Taiwan Cooperative Bank , First Bank , Hua Nan Bank , Chang Hwa Bank , Shanghai Commercial and Savings Bank , Fubon Bank , Cathay United Bank , Citibank , Taiwan Business Bank , Taichung Bank , HSBC , Hwatai Bank , Taiwan Shin Kong Commercial Bank , Sunny Bank , COTA Bank , Union Bank of Taiwan , Far Eastern International Bank , Yuanta Bank , SinoPac Bank , Yushan Bank , KGI Bank , DBS Bank , Taishin Bank , JihSun Bank , Entie Bank , CTBC Bank , Taiwan Rakuten. 

(b.) CTBC Bank , Taishin Bank , Cathay United Bank , Yushan Bank , SinoPac Bank , DBS Bank , Taiwan Cooperative Bank , cooperative treasury , Fubon Bank , National Credit Card Center of R.O.C. , Global Payments , AMERICAN EXPRESS.

(c.) CTBC Bank , Yushan Bank , Taishin Bank , Cathay United Bank , KGI Bank , National Credit Card Center of R.O.C. , Fubon Bank , Union Bank of Taiwan , First Bank , Sunny Bank Bank , Taiwan Cooperative Bank , SinoPac Bank , FISC , NewebPay , Global Payments , Chang Hwa Bank , Global Payments (USD)

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1.1. ECPay

ECPay is one of Taiwan's earliest established financial technology services companies and third-party payment providers. It holds a high usage rate among Taiwan's e-commerce websites. Its official integration with Shopify in early 2021 undoubtedly provided a significant encouragement to Taiwanese merchants who were considering Shopify. In addition to providing financial and logistics services, it also offers solutions for e-invoicing.

1.2. HiTRUST

HiTRUSTPay is a Taiwanese company providing payment gateways. Since 2011, it has been officially integrated with Shopify, making it one of the earliest pioneers to connect with Shopify. It has collaborated with hundreds of Taiwanese Shopify merchants, offering an increasingly diverse range of electronic payment methods. HiTRUSTPay supports online credit card payments with major international brands such as Visa, MasterCard, JCB, and American Express. It can issue invoices and integrate with major banks such as Taishin Bank, Cathay Bank, CTBC Bank, Fubon Bank, and E.SUN Bank. HiTRUSTPay's checkout system offers a redirect-style payment page, supporting both Chinese and English languages, as well as payment methods like Apple Pay, Google Pay, LINE Pay, and JKOPay.

1.3. TapPay

TapPay is dedicated to providing solutions that increase conversion rates and enhance payment experiences. It supports various payment integrations such as Line Pay and JKOPay. TapPay has partnerships with numerous domestic and international collaborators, including PChome and Yahoo Shopping Mall. At the Taiwan Shopify Meetup in May 2019, TapPay shared insights into various domestic and cross-border financial services-related issues. In 2021, TapPay officially integrated with Shopify, offering a user-friendly interface. Both individual and corporate accounts can apply, and there are feasible solutions available for handling transactions in US dollars as well.

1.4. PayNow 

PayNow is also a well-known third-party payment company in Taiwan. In recent years, it has officially integrated with Shopify. Due to its pricing model, which is based on commissions, it is suitable for merchants with relatively small Gross Merchandise Volume (GMV).

2. Common Shopify Payment Gateway Issues for Sellers

2.1. Transaction data security

Data security is undoubtedly a critical concern for all sellers. In addition to handling payments, the security of the data that consumers leave on websites is also essential. With today's online transactional security technologies, coupled with various 3D verification methods, online transactions currently offer even greater traceability and monitoring capabilities than offline transactions. This helps prevent disputes and fraud in online transactions.

2.2. Review application time

The time it takes to review payment gateways is often overlooked by some first-time business owners. Based on experience, the initial review involves examining the company's basic information, business status, product listings, and other details to ensure that transactions and funds promised to banks or third-party payment platforms are legitimate. This type of review typically takes 2-4 weeks. If you already have a planned website development schedule and marketing activities, it's essential to assess the time required for payment gateway reviews in advance.

2.3. Review product issues

Regarding the review of product types for payment gateways, this is also a common concern for merchants. Here's a list for your reference:

Restricted categories such as virtual goods, courses, eyewear, tobacco, alcohol, drugs, medical equipment, live animals, currency, pornographic or violent publications, stolen goods, counterfeit goods, fireworks, weapons, police items, lottery tickets, illegal goods, etc.

Most of the issues are related to crime and medical products, which are subject to legal restrictions.  Regulated goods may face limitations in payment gateway review. Particularly noteworthy are virtual goods, which include virtual currencies, online courses, e-books, etc. As Taiwan's regulations regarding virtual goods are not yet comprehensive, transactions involving virtual goods, especially online courses, are relatively sensitive to payment gateway review. However, there have been successful cases where complete documentation was provided to prove legitimacy. Therefore, it's advisable to consult with the service representatives of payment gateway providers to obtain more detailed information.

If you have further questions about Shopify's logistics and payment gateways, you are welcome to contact Ako for Shopify logistics consultation .

3. 2024 Shopify Taiwan Logistics (including shipping overseas)

3.1. Taiwan Convenience Store Pickup (7-11, FamilyMart, Hi-Life, OK Mart)

Convenience store pickup in Taiwan has become one of the main channels for local e-commerce pickups. This unique logistics method has become an indispensable feature for Shopify in Taiwan. Akohub has responded to the demands of the local Taiwanese market by developing Ako’s Taiwan Logistics Convenience Store Pickup and Electronic Invoice Shopify App. By applying for ECPay Logistics account (7-11 / FamilyMart / Hi-Life / OK Mart) or ezShip (FamilyMart / Hi-Life / OK Mart), merchants can display convenience store pickup locations and electronic invoices options (company ID, donation, personal carrier, etc.) on the shopping cart page through Ako’s Taiwan Logistics Convenience Store Pickup Electronic Invoice Shopify App, allowing consumers to choose their preferred options

3.2. Local Delivery in Taiwan

For direct delivery, small and medium-sized businesses can also choose existing Shopify logistics solutions such as ECPay Post Office and ECPay+T-cat Express. If you have already signed contracts with logistics companies such as T-cat Express, Hsinchu Logistics, 宅配通, Kerry Logistics, SF Express (SF Express), etc., you can also manually submit orders through Shopify's export function to ship them through the logistics company. Ako can assists large clients in integrating with certain logistics providers. If you have related needs, you can schedule a consultation to learn more. Make an appointment for consultation to learn more.

3.3. Shipping from Taiwan to overseas

Cross-border shipping has always been one of Shopify's well-known strengths. Many merchants choose Shopify as their international e-commerce platform because they hope to expand into overseas markets someday. Many established Taiwanese brands choose Shopify because they want to engage in direct-to-consumer (DTC) business in international markets. Shopify has already established direct integration with DHL and FedEx in Taiwan. By applying for DHL and FedEx accounts and entering Shopify's store code in the logistics provider's backend system, merchants can submit orders seamlessly.

If you have cross-border shipping needs, feel free to consult with a Shopify advisor. They can assist you in applying for an extended free development period and integrate your store with the logistics provider, once you’ve signed the contract with them

4. Conclusion

The trend of Shopify usage in Taiwan is growing year on year, and it is directly correlated with the localization completeness of its financial and logistical solutions. As the financial and logistical solutions become more comprehensive in Taiwan, many merchants have shown high interest and willingness to switch and migrate to Shopify.

In this article, we have provided a comprehensive summary of Shopify's local financial and logistical solutions, allowing aspiring e-commerce merchants to further explore opportunities.